How long does an on-site printer repair take?

Most repairs are finished in a single visit. Because you describe the symptoms when booking, our technician arrives with the likely parts for your exact model. Complex repairs may occasionally need a follow-up visit with a special-order part.

Do I need to ship or drop off my printer?

No — that's the point of High Prints. Our technician comes to your home or office and repairs the printer where it sits. No packing, no shipping costs, no transit damage.

Which printer brands and types do you repair?

We repair HP (as an authorized HP partner), Canon, Epson, Brother, Lexmark, and Xerox machines — laser and inkjet, single-function and multifunction, home printers through office copiers and wide-format plotters.

What if my printer can't be repaired?

If the technician determines a repair isn't economical, we'll tell you honestly on the spot and help you choose a suitable replacement — and we can set up the new printer for you.

Do you use genuine manufacturer parts?

Yes. We install genuine manufacturer parts — fusers, rollers, belts, drums, and maintenance kits — matched to your exact model so the repair lasts.

Can you fix paper jams and Wi-Fi connection problems?

Yes, both are among our most common repairs. Recurring paper jams usually mean worn rollers or a damaged paper path, which we replace on-site. For Wi-Fi issues, we physically reconnect the printer so every computer in your home or office can print reliably.

Is my data safe during the repair?

Safer than any mail-in service — your printer never leaves your location. Stored print jobs, scan history, and network settings stay under your control the entire time.

Do you service businesses with multiple printers?

Yes. We offer ongoing business printer care and service plans with priority scheduling and regular maintenance visits across all your locations.

Legal

Refund Policy

Name: High Prints
Address: 6291 Cardinal Ave,, Excelsior, Minnesota, 55331, US
Telephone: (888) 491-2181
Price range: $$

Effective Date: June 28, 2026

Thank you for choosing High Prints ("High Prints," "we," "our," or "us"). We are committed to providing professional on-site printer repair, maintenance, installation, and technical support services. This Refund Policy explains how refunds are handled for services provided by High Prints.

This policy should be read together with our Terms of Service, Warranty Policy, and other policies available on our Website.

Nature of Our Services

High Prints primarily provides on-site technical services rather than the sale of physical consumer products.

Because our technicians dedicate time, expertise, travel, diagnostics, and labor to each appointment, completed services generally cannot be returned in the same manner as retail merchandise.

Diagnostic Services

Diagnostic services involve professional inspection and troubleshooting of printer issues.

Even if a repair is ultimately not possible or the customer decides not to proceed with recommended repairs, diagnostic work may still have been completed.

Unless otherwise agreed in writing, diagnostic fees (if applicable) are generally non-refundable once the diagnostic service has been performed.

Service Charges

Service fees may include:

Technician travel
Equipment inspection
Diagnostics
Labor
Replacement parts
Installation
Configuration
Maintenance

Once services have been performed, applicable service charges are generally non-refundable except where required by applicable law or where High Prints determines a refund is appropriate.

When Refunds May Be Considered

Refund requests may be considered on a case-by-case basis when appropriate, including situations such as:

Duplicate payments
Billing errors
Incorrect charges
Services not performed due to an error on our part
Other exceptional circumstances determined by High Prints

Approval of any refund remains at the sole discretion of High Prints, except where otherwise required by law.

Situations Not Eligible for Refund

Refunds generally will not be issued for:

Completed diagnostic services
Completed labor
Technician travel
Customer-approved repairs
Customer cancellation after work has begun
Printer issues unrelated to the original repair
Existing hardware failures
Manufacturer defects
Software issues outside the agreed scope of work
Customer misuse following repair
Damage caused by third parties
Power surges
Environmental damage
Consumable items such as toner, ink, paper, drums, maintenance kits, or fusers unless required by law

Replacement Parts

Replacement parts installed during service may be subject to separate manufacturer or supplier warranty terms. Eligibility for replacement or warranty service will be governed by the applicable warranty provided with those components.

Customer Satisfaction

If you are dissatisfied with a repair or service, we encourage you to contact us promptly.

We value customer satisfaction and will make reasonable efforts to review concerns and determine whether additional service, inspection, or another appropriate resolution is available.

Refund Request Process

To request a refund, please provide:

Customer name
Service address
Invoice number (if available)
Date of service
Description of the concern
Supporting documentation, if applicable

Refund requests should be submitted as soon as reasonably possible after the service was performed.

Refund Review

Each refund request is reviewed individually. When evaluating requests, we may consider factors including:

Scope of completed work
Technician findings
Invoice details
Service records
Warranty eligibility
Applicable law
Customer communications

Additional information may be requested before a decision is made.

Approved Refunds

If a refund is approved, it will generally be issued using the original payment method whenever reasonably possible. Processing times may vary depending on the payment provider or financial institution.

Chargebacks

If you believe an error has occurred, we encourage you to contact us before initiating a chargeback through your financial institution. Many issues can be resolved more quickly through direct communication.

Changes to This Policy

High Prints reserves the right to update or modify this Refund Policy at any time. Changes become effective upon publication on our Website unless otherwise required by applicable law.

Contact Us

If you have questions regarding this Refund Policy or wish to discuss a service concern, please contact us.

High Prints
6291 Cardinal Ave, Excelsior
Minnesota, 55331
United States

Email: schedule@highprints.org
Phone: (888) 491-2181
Website: https://highprints.org